Episode 18 – Customer Service with Joel Mier

Max and Court welcome Joel Mier from the Think for a Moment blog as he talks about his “Open Letter to the Airline Industry Leadership.”  As a marketing professional experienced in a variety of industries, Joel provides an interesting perspective on customer service in the airline industry.  Of course, there’s still a plethora of news to cover:

Blink and JetBird aim to slash private jet costs

CEO McNerney says strike hurts Boeing reputation

American Airlines moves to airfare unbundling

Study reveals what we love, and hate, about flying

Don’t miss Max’s pick of the week at the Dark Roasted Blend blog.

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