Beechcraft B17R Staggerwing by Stephen Tornblom

Beechcraft B17R Staggerwing by Stephen Tornblom

Guest Mary Kirby is from the Airline Passenger Experience Association where she is Editor-in-Chief of the Airline Passenger Experience magazine and the APEX Media Platform.

Mary considers the passenger experience to start when the decision is made to take a flight and continue through to boarding, where the airline then has the passenger captive in terms of the experience.

We talk Inflight Entertainment (IFE) tech and how wireless is taking off with video streaming to personal devices. Also, how Southwest Airlines with their Row 44 satellite system is absorbing the AirTran fleet with their GoGo air-to-ground system. Mary maintains that the US carriers are ahead of others with inflight connectivity and long term revenue sharing agreements with vendors. Now that the pipe to the aircraft is in place, we’re seeing all manner of inflight connectivity business models: some free, some pay per use, and some supported by advertising and promotions.

Visit the APEX blog and follow Mary on Twitter as @APEXmary. Coming up 17 – 20 September 2012 is the APEX EXPO in Long Beach California. (Twitter hash tag #APEX12.)

We also talk about airport security, should it be privatized, the cost/benefit analysis, and the impact of airport security on the travel experience. American Airlines is in the news with the pilot contract, a Downs Syndrome flyer, and a 9/11 negligance law suit. Also, more bizarre behaviour in Philadelphia.

The week’s aviation news:

In this week’s Australia Desk report:

Qantas announces an alliance with Emirates, along with major route structure and schedule changes, Tiger Airways resuming Melbourne – Adelaide operations from November, and outcry in New Zealand over massive aviation user fee hikes by their government.

Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu Steve’s at @stevevisscher and Grant at @falcon124. Australia Desk archives can be found at www.australiadesk.net.

In this week’s Across the Pond segment:

On Across The Pond this week we talk to our adopted student pilot Neil Bradon to monitor his progress flying in the USA. He gives us the great news that he has passed his check ride and is amassing flying hours at a rapid pace but not simply in the circuit, Neil is taking on some challenging cross country flights as well. We are absolutely delighted Neil is now a qualified pilot. Well done Neil.

Neil can be found on Twitter @Pilot_NGB and at his blog pilot_ngb’s aviation blog.

Find Pieter on Twitter as @Nascothornet, on his blog Alpha Tango Papa, on Facebook at XTPMedia, and at the Aviation Xtended podcast.

Mentions:

Opening and closing music courtesy Brother Love from the Album Of The Year CD. You can find his great music at www.brotherloverocks.com.

2 Responses to “Episode 214 – Mary Kirby on the Passenger Experience”

  1. Glen Towler

    I am listening to you guys talking about how badly airlines treat disabled people in NZ Jetstar are famous for treating people badly and of course bad news spreads so much faster than good news . Like you said what was the airlines thinking when they treat disabled people badly.

    September 14th, 2012 | 4:19 pm
  2. Paul Pilipshen

    Privatizing airport security is not just about the bottom line. It’s about getting a better product for your money. The TSA isn’t made up of security professionals, just as long as you weren’t convicted of a felony, your in. Have a look at the John Stossel video of the TSA and a private company doing a better job. Blaming the 9/11 on the failings of private security and contributing the fact we haven’t had another attack like it to the TSA, seems to be very bias to the idea that the government can solve all our problems. In the words of John Stossel, “No they can’t!”
    http://youtu.be/bacR-f3DeyE

    September 15th, 2012 | 1:01 pm
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