Guest Mary Kirby is from the Airline Passenger Experience Association where she is Editor-in-Chief of the Airline Passenger Experience magazine and the APEX Media Platform.
Mary considers the passenger experience to start when the decision is made to take a flight and continue through to boarding, where the airline then has the passenger captive in terms of the experience.
We talk Inflight Entertainment (IFE) tech and how wireless is taking off with video streaming to personal devices. Also, how Southwest Airlines with their Row 44 satellite system is absorbing the AirTran fleet with their GoGo air-to-ground system. Mary maintains that the US carriers are ahead of others with inflight connectivity and long term revenue sharing agreements with vendors. Now that the pipe to the aircraft is in place, we’re seeing all manner of inflight connectivity business models: some free, some pay per use, and some supported by advertising and promotions.
We also talk about airport security, should it be privatized, the cost/benefit analysis, and the impact of airport security on the travel experience. American Airlines is in the news with the pilot contract, a Downs Syndrome flyer, and a 9/11 negligance law suit. Also, more bizarre behaviour in Philadelphia.
The week’s aviation news:
- GOP platform seeks privatization of airport security
- Costs, Benefits, and Efficiency of Aviation Security Measures
- American to end pilots’ labor contract
- American Airlines throws kid with Downs Syndrome off flight
- Airlines face trial over 9-11 terror attacks
- Philly love triangle leads to plane scare, arrests
In this week’s Australia Desk report:
Qantas announces an alliance with Emirates, along with major route structure and schedule changes, Tiger Airways resuming Melbourne – Adelaide operations from November, and outcry in New Zealand over massive aviation user fee hikes by their government.
Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu Steve’s at @stevevisscher and Grant at @falcon124. Australia Desk archives can be found at www.australiadesk.net.
In this week’s Across the Pond segment:
On Across The Pond this week we talk to our adopted student pilot Neil Bradon to monitor his progress flying in the USA. He gives us the great news that he has passed his check ride and is amassing flying hours at a rapid pace but not simply in the circuit, Neil is taking on some challenging cross country flights as well. We are absolutely delighted Neil is now a qualified pilot. Well done Neil.
- Steve Frischling, Flying With Fish
- Seat 1P !! on Flyertalk
- AOPA Flight Planning
- Heathrow pods: ULTra PRT | Fully Charged.
- Rand Corporation reportCosts, Benefits, and Efficiency of Aviation Security Measures.
- What Did Neil Armstrong Really Think Of Business Jets?.
- Help fund the Neil Armstrong Memorial on Indiegogo.
Opening and closing music courtesy Brother Love from the Album Of The Year CD. You can find his great music at www.brotherloverocks.com.