Weeks and Howard's S-43_400

The passenger experience: social media, in-flight connectivity, wearable technology, seat pitch.

Guest

Aviation journalist Mary Kirby is founder and editor of the Runway Girl Network, a B2B2C source for intelligence about the passenger experience. The Network covers the industry from nose to tail, in the air, and on the ground. Be sure to follow the #PaxEx hashtag.

Topics

Tweeting While Flying, Part II: Another Passenger Booted From Flight After Tweeting

A JetBlue passenger tweeted that the pilot was or might have been intoxicated. Another passenger in turn Tweeted about this but was denied re-boarding after the pilot was cleared.

Airline passengers are increasingly using social media to make comments about the airline or the flight. Just what does it take for a passenger to be considered “disruptive”? Airlines need a protocol for how a they respond to the new level of social media activity and scrutiny.

“I Have Ebola”: Passenger Causes Scare on Flight That Departed From Philly

On a flight from PHL to the Dominican Republic, a 54-year-old man had reportedly said “I have Ebola, you are all screwed.” The plane was met by a team in full hazmat suits at the destination.

Screenings have been stepped up at JFK for passengers arriving from high risk countries.

Passengers can make bad jokes or inappropriate comments that can affect flight safety. What should the consequences be?

Airline Passengers Ready for Wearable Tech

A recent SITA survey shows technology improves the passenger experience. Almost 77% of surveyed passengers said they would be comfortable with the use of wearable tech to help them on their journey.

Airlines who seek to differentiate themselves on service are looking at wearables like Google Glass.

We also examine in-flight connectivity, who the providers are, and opportunities in an environment where penetration outside the US is only estimated to be 6%

The Gogo Text & Talk product lets you use your mobile phone in flight, and is rolling out to business aviation.

Could major US airline create an “economy minus” cabin?

A US legacy airline is shopping around the idea that it’s planning to create a dedicated “economy minus” cabin. This could be a trial balloon, but maybe not.

Low Cost Carriers (LCC) and Ultra Low Cost Carriers (ULCC) are putting a lot of pressure on the US majors. Who will go below the 28” seat pitch?

Aircraft of the Week

Jamie Dodson tells us about the Sikorsky S-43 Amphibian.

The Australia News Desk

Grant has been flying a balloon again, and he’s taken Evan Schoo and Albert up with him. They take a moment from the flight to record an intro, then Grant slots in these news items:

  • Changes have started at CASA but the official response to the Aviation Safety Regulatory Review (aka, The Forsyth Report) haven’t come out yet. That response is due by the end of 2014.
  • The Qantas Founders Museum have purchased a Lockheed Super Constellation to join the aircraft on display at Longreach in outback Queensland.

The Aviation Minute

Rob looks at how personal electronic devices impair the pre-flight safety briefing.

Across the Pond

Pieter visits Tim Robinson at the Royal Aeronautical Society’s London HQ, 4 Hamilton Place. Hallowed ground for any aviation and aerospace geek.

Mentioned

617 Squadron and the Dams Raid

Seaplane in Tasmania 3 Sir John Falls

Wright Brothers National Memorial

National Historical Park, Ohio

Carillon Historical Park

Hawthorn Hill

Henry Ford Museum’s Greenfield Village

Credit

Opening and closing music courtesy Brother Love from the Album Of The Year CD. You can find his great music at brotherloverocks.com.

Mary Kirby

Guest Mary Kirby is Editor in Chief of the Airline Passenger Experience magazine and the APEX media platform. She has extensive experience as an aviation industry journalist.

Mary gives us some observations from the Aircraft Interiors Expo 2013 held in Hamburg April 9-11, 2013, including ultra-slim seats and positive hopes for passenger use of Personal Electronic Devices. IFE and connectivity are becoming the cost of doing business for airlines, and the inflight experience is approaching the multi-screen experience that people have now in their living rooms.

Mary proves she was right and Max was wrong when he predicted that IFE systems would be replaced by passenger owned entertainment content. If fact, we’re seeing more screens inflight and more aircraft are now ordered with embedded IFE.

We talk about who the inflight connectivity players are and what they are doing, and their participation in social media, including Panasonic Avionics, Gogo, OnAir. Jetblue has agressive plans with Live TV.

Reaching out to consumers through social media is new for the IFE industry, and Mary believes this B2B2C communication is not only taking over the IFE world, but we may see the same with interiors.

Speaking of interiors, Mary gives us some observations about the A350XWB and B787 interiors as they relate to the passenger experience.

Find Mary Kirby at the APEX Editor’s Blog and on Twitter as @APEXmary. Follow APEX as @theAPEXassoc.

The week’s aviation news:

For a little change of pace, David relates historical aviation events to the all the aviation geek birthdays occurring around this time.

In this week’s Australia Desk:

United 747 collides with aerobridge at Melbourne Airport. Virgin Australia finally gets approval to buy 60% of Tiger Airways, while Singapore Airlines buys a chunk of Virgin Australia from Richard Branson.

Links :

Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu. Steve’s at @stevevisscher and Grant at @falcon124. Australia Desk archives can be found at www.australiadesk.net.

Lt Cmdr Ian Sloane

Lt Cmdr Ian Sloane, Commanding Officer for the Royal Navy Historic Flight in front of the Sea Fury

In this week’s Across the Pond segment:

Returning to the Royal Navy Historic Flight we talk to Lieutenant Commander Ian Sloan about over wintering the aircraft and preparing for the airshow season.

Links :

Mentioned:

Moving the Endeavour from LAX to the Science Center.

Moving the Endeavour from LAX to the Science Center by Brian T. Coleman.

Opening and closing music courtesy Brother Love from the Album Of The Year CD. You can find his great music at www.brotherloverocks.com.

 

New American Airlines livery

David Parker Brown from the Airline Reporter.com blog returns as our guest.

We talk about the grounding of the Boeing 787 Dreamliner fleet, the new American Airlines livery, and using personal electronic devices on flights.

David is organizing the Aviation Geekfest in Seattle February 16 and 17, 2013 with lots of exciting activities planned for the event.

Also find Airline Reporter.com on Twitter as @airlinereporter and on Facebook.

The week’s aviation news:

NTSB photo of Lithium Ion batteryNTSB photo of Lithium Ion battery

David’s Aircraft of the Week is the The Martin 167 Maryland bomber.

In this week’s Australia Desk report:

Qantas reduces its 787-8 order by one airframe (not related to the current AD issues) while their management is still managing to upset the their international pilots, BAE Systems to test their Taranis stealth UAV in the remote Outback areas of Australia, HNZ takes delivery of three new AW109SP helicopters for use on a ten year contract with mining company Rio Tinto, and the federal government blocks a bid by a local municipal government to have a second airport built in their area.

Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu Steve’s at @stevevisscher and Grant at @falcon124. Australia Desk archives can be found at www.australiadesk.net.

In this week’s Across the Pond segment:

We find out this week why North Sea Helicopter Pilot Ian Grosz intends giving something back to aviation in the form of Take Off a scholarship programme focused at youngsters in Scotland. Follow @Austerpilot on Twitter.

AN-12 arriving in Calgary by Ian KershawAN-12 arriving in Calgary by Ian Kershaw

Mentions:

The music in Pieter’s recordings:

The music for both Across The Pond, Xtended and my segment on PCDU is performed by a UK band called WhiteHarts.

If you would like to see where they are on the internet you can go to my Blog – AlphaTangoPapa.Blogspot.com and see the very large credit to the band along with the links to their website presence. Not saying no one has ever been there but its quite prominent on the front page below the Airplane Geeks logo.

The link to me, is that my son Anthony played Bass for WhiteHarts for a while. They no longer play as WhiteHarts but all still play in some format or other. The guy singing the track I use in ATP which is called ‘Seven’, is Joe Bernie.

The track I use on Xtended (called ‘Epic’) is now exclusively Xtended’s to use and has not yet been published by the band (and I think unlikely to be).

The guitar infills I sometimes use you are correct are by one of my brothers, although since being involved in an road traffic accident, he is no longer able to play, which is very sad as he was very talented.

And finally I am a drummer (in the very distant past) so you never know, there might one day be a percussion insert!

Opening and closing music courtesy Brother Love from the Album Of The Year CD. You can find his great music at www.brotherloverocks.com.

Beechcraft B17R Staggerwing by Stephen Tornblom

Beechcraft B17R Staggerwing by Stephen Tornblom

Guest Mary Kirby is from the Airline Passenger Experience Association where she is Editor-in-Chief of the Airline Passenger Experience magazine and the APEX Media Platform.

Mary considers the passenger experience to start when the decision is made to take a flight and continue through to boarding, where the airline then has the passenger captive in terms of the experience.

We talk Inflight Entertainment (IFE) tech and how wireless is taking off with video streaming to personal devices. Also, how Southwest Airlines with their Row 44 satellite system is absorbing the AirTran fleet with their GoGo air-to-ground system. Mary maintains that the US carriers are ahead of others with inflight connectivity and long term revenue sharing agreements with vendors. Now that the pipe to the aircraft is in place, we’re seeing all manner of inflight connectivity business models: some free, some pay per use, and some supported by advertising and promotions.

Visit the APEX blog and follow Mary on Twitter as @APEXmary. Coming up 17 – 20 September 2012 is the APEX EXPO in Long Beach California. (Twitter hash tag #APEX12.)

We also talk about airport security, should it be privatized, the cost/benefit analysis, and the impact of airport security on the travel experience. American Airlines is in the news with the pilot contract, a Downs Syndrome flyer, and a 9/11 negligance law suit. Also, more bizarre behaviour in Philadelphia.

The week’s aviation news:

In this week’s Australia Desk report:

Qantas announces an alliance with Emirates, along with major route structure and schedule changes, Tiger Airways resuming Melbourne – Adelaide operations from November, and outcry in New Zealand over massive aviation user fee hikes by their government.

Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu Steve’s at @stevevisscher and Grant at @falcon124. Australia Desk archives can be found at www.australiadesk.net.

In this week’s Across the Pond segment:

On Across The Pond this week we talk to our adopted student pilot Neil Bradon to monitor his progress flying in the USA. He gives us the great news that he has passed his check ride and is amassing flying hours at a rapid pace but not simply in the circuit, Neil is taking on some challenging cross country flights as well. We are absolutely delighted Neil is now a qualified pilot. Well done Neil.

Neil can be found on Twitter @Pilot_NGB and at his blog pilot_ngb’s aviation blog.

Find Pieter on Twitter as @Nascothornet, on his blog Alpha Tango Papa, on Facebook at XTPMedia, and at the Aviation Xtended podcast.

Mentions:

Opening and closing music courtesy Brother Love from the Album Of The Year CD. You can find his great music at www.brotherloverocks.com.

The Aerobatic Project

Guest Mary Kirby is is Editor-in-Chief of the Airline Passenger Experience magazine and the APEX media platform. We talk about the current state of inflight internet connectivity, what passengers expect aboard the flight, the GoGo IPO, and why we’re going to see more announcements. Also, pressure on interior suppliers as a result of the huge numbers of narrow body orders going on the books, and how that’s delaying aircraft deliveries. We touch on airline alliance interior commonality, and the outlook for embedded IFE.

Find Mary at the APEX Editor’s Blog and on Twitter as @APEXmary. The Airline Passenger Experience Association is at apex.aero.

The week’s aviation news:

David’s Aircraft of the Week is the Cessna A-37 Dragonfly, also known as the Super Tweet.

In this week’s Australia Desk report: 12th A380 arrives for Qantas, more A380s coming to Melbourne as Emirates signals their intentions, cracks appearing in some A380s including one QF aircraft, 150 Qantas pilots now working for Gulf based airlines during their down time, tragic balloon crash in New Zealand kills 11 people.

Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu. Steve’s at @stevevisscher and Grant at @falcon124.

This week on Across the Pond, Pieter talks to new aerobatic pilot and author of The Aerobatic Project, Lauren Richardson. Lauren explains what’s its like to transition from a 152 to a Pitts Special and what it was like in her first aerobatic competition. Lauren can be found on Twitter @Groovy_Nut, while Pieter can be found on Twitter as @Nascothornet or XTP Media’s Facebook Page.oba

Mentioned in the episode:

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Airbus A320neo

Richard Aboulafia, Vice President, Analysis from Teal Group joins the Geeks to talk aviation. Benet Wilson, editor from AviationWeek, fills in for Rob.

We have the aviation news from the past week and David’s This Week in Aviation history segment. Steve and Grant update us on the Qantas A380 in their Australia Desk Report, and Pieter Johnson talkes with an airline pilot and past AGP guest Karlene Pettit about flying in Europe in his Across the Pond segment.

The week’s aviation news:

Mentions:

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

QANTAS 90th Birthday Celebrations 13th Nov 2010

This week we forgo the usual aviation news and industry guest to instead focus on listener mail. We received a lot of email, Facebook posts, and vmail on our listener line with questions and suggestions so that’s what this episode is all about.

Topics:

Ben on The World Airport Data App.

David on the educational path to an airline pilot job.

Micah on free holiday WiFi provided by Google and banning toner cartridges.

Don on the corporate use of social media.

Benet on the business aviation recovery.

David on a future ATC guest.

Richard on having a glider topic.

Allan asking who will be the next CSeries customer.

Anthony on AvWeb’s coverage of AOPA.

Ian his photos, new blog, oil-free turbine technology.

Hoovenson on the BA Flight 38 crash and the freezing point of water.

Stephen asks for the top 5 military Ace’s, top 5 business jets, and top 5 aviation CEO’s.

@flyingwithfish on the “new” CLEAR registered traveler program using “old” CLEAR data.

Tim on aviation enthusiast destinations in Florida.

We also have David’s This Week in Aviation history segment, the Australia Desk report by Steve and Grant from the Plane Crazy Down Under podcast, and Pieter Johnson’s latest Across the Pond segment.

Mentions:

The World Airport Data App

N-Number for US registered aircraft

VH Register for Australian registered aircraftFree Holiday WiFi

Paula Williams has written the book: Flight Plan to Success: New Media Marketing for the Aviation Industry

Ian’s new blog: YYCE3, his photos, and Oil-Free Turbomachinery Technology for Rotorcraft Propulsion and Advanced Aerospace Propulsion and Power, and this NASA article.

The Naked Scientists

Clear: What Gives? from the TSA Blog

TSA asked to ensure safety of customer data after Clear closing

Fantasy of Flight

Aviation Enthusiasts Corner

QANTAS 90th Birthday Celebrations 13th Nov 2010 by Plane Crazy Down Under Podcast.

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Photo by Steve Visscher.

Qantas A380

Guest Jon Norris is a board member of the Airline Passenger Experience Association and chairman of the APEX Technology Committee. APEX is a non-profit association of businesses and professionals that create, deliver, and manage the airline passenger experience. He’s also the Vice President of the Cabin Design Office at Airbus. Find APEX on Twitter as @theAPEXassoc and Jon as @nonnyjorris.

We cover aviation news from the past week, and we also have David’s This Week in Aviation history segment, the Australia Desk report by Steve and Grant from the Plane Crazy Down Under podcast, and Pieter Johnson’s latest Across the Pond segment.

The week’s aviation news:

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Jason Paur joins as guest. He’s a contributing writer for Wired.com where Jason posts to the Autopia blog. Find Jason on Twitter as @jasonpaur. We talk about the week’s aviation news and some of Jason’s recent articles, including Exclusive: We Fly An Electric Airplane and SpaceShipTwo First Glide Flight Details From The Pilot.

The week’s aviation news:

Mentions:

Also see Steve and Grant’s Australia Desk archive and their Flight Time Radio segments.

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Handley-Page two-engined bomber

Mary Kirby, the “Runway Girl” returns as our guest to talk about airlines using social media to generate revenue, the future for inflight connectivity, Aircell’s business aviation strategy, and more. Mary blogs on FlightGlobal as RunwayGirl, follow her on Twitter, and be sure to visit RunwayGirlMaryKirby’s Channel on YouTube.

The week’s aviation news:

Mentions:

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

ga('create', 'UA-42766644-1', 'airplanegeeks.com'); ga('send', 'pageview');