Airplane Geeks - Episode 166 - Delta Knows Social Media [ 1:20:58 ] Play Now | Play in Popup | Download (5864)

Guest Susan Elliott is a senior member of the Delta Air Lines cross-divisional social media team. She has primary responsibility for leading strategy and implementation efforts surrounding issue management within emerging media. Susan also acts as company spokesperson and maintains day-to-day relationships with top-tier media and digital influencers. Like us!

Delta maintains a strong Twitter presence at @Delta, (for promotions and availability) @DeltaAssist (for customer service issues), and @DeltaNewsroom (issues management primarily for the news media). You can also find Delta on Facebook and YouTube, and at the Delta Blog. Susan’s own Twitter handle is @SusanCElliott.

The week’s aviation news:

• Lightspeed Aviation Foundation Announces 2011 Pilots Choice $10,000 Award Recipients at AOPA Summit
• FAA Hits Cessna with $2.5 Million Fine
• Boeing Loses Part of Atlas Air 747-8 Order in Jumbo-Jet Freighter Setback
• Airline groups oppose fees in Obama’s deficit plan

In this week’s Australia Desk Report, Steve and Grant talk about the RAAF order for the 6th C-17, Tiger Airways, Delta and Virgin Codeshare, Boeing pilot forecast for that region, and even a supprise cameo appearance by another Visscher. Find them on the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu. Steve’s at @stevevisscher and Grant at @falcon124.

In our first Grill the Geeks segment, Dan get’s stumped by listener Jeremy, who asked, “Who has the Boeing customer number G1? H5? JH?” We also had no idea how to answer, “What is the Albuquerque box effect on hot air balloons?” Better luck next time.

Max played his interview from the AOPA Aviation Summit with Alan Klapmeier, CEO of Kestrel Aircraft Company.

Mentions:

• The Airline Codes Web Site
• NTSB Training Center
• FAA Aircraft Weight and Balance Handbook Aircraft Handbooks & Manuals

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Airplane Geeks - Episode 141 - PT6 Nation [ 1:37:28 ] Play Now | Play in Popup | Download (6475)

Guest Matt Perra, spokesperson from Pratt & Whitney Canada, tells us about their new online community, PT6 Nation. This site recently won the Flight Global Webbie Award for “Best Use of Social Media.” Hear Matt describe how they created a dialog with their “citizens” and the value that resulted. He even offers some advice for other companies who want to leverage social media to build a conversation with their customers. Find Matt on Twitter as @MatthewPerra and follow @PT6Nation.

David Vanderhoof provides a fair amout of military aviation insight and also some aviation history. Steve and Grant from the Plane Crazy Down Under podcast meet up with past guest @MartinRottler in their Australia Desk Report. Pieter Johnson talks with David Cenciotti in his Across the Pond segment. See David’s photo gallery at Lowpassage.com and his blog at cencio4.wordpress.com.

The week’s aviation news:

• FAA to revise U.S. air traffic control rules after National Airport incident
• Boeing looks to offer 767 for more military aircraft
• Boeing CFO: No decision yet on 737 replacement; new program likely modeled after 787
• U.S.Air Force, Japan Disaster Assistance
• Skunk Works P-791 airship revived as civil cargo-lifter

Airline Collectibles Shows:

• http://www.jetpsa.com/LAX/index.html
• http://www.sfoairlineshow.com/
• http://ai2011pdx.com/
• http://www.laxairlinerexpo.com/
• http://www.seattleairlineshow.com/
• http://www.torontoairlinershow.com/

Follow our Twitter lists for some seriously great content by some of the best folks in aviation:

http://twitter.com/airplanegeeks/hosts for podcast hosts and contributors.

http://twitter.com/airplanegeeks/guests for guests on the Airplane Geeks podcast who tweet.

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Airplane Geeks - Episode 137 - Airline Loyalty and Social Media [ 1:52:20 ] Play Now | Play in Popup | Download (10127)

Lockheed PV-2 Harpoon by Stephen Tornblom klgb.blogspot.com

Shashank Nigam, CEO of Simpliflying, is just back from the Loyalty 2011 conference and we talk about how airline loyalty programs measure success and how they work within the airline and with other groups like Communications. We also cover airline use of social media and how they are starting to segment and target customers, and link loyalty programs to social media. Shashank explains how airlines need to step up from social media being about a conversation to being about specific people.

We also have aviation news from the past week, The Australia Desk Report by Steve and Grant from the Plane Crazy Down Under podcast, and Pieter Johnson his Across the Pond segment.

The week’s aviation news:

• First production F-35A Takes Off
• Oil shock threatens airline recovery
• Vibrating cockpit seat proposed for pilot alerts
• The Martin Jetpack
• Southwest pilots OK ‘AirTran transition agreement’
• Boeing Defeats EADS for $35 Billion Air Force Tanker Program

Mentions:

• Flip.to Hotels, restaurants, and airlines leveraging social networks.
• New Zealand Red Cross

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Airplane Geeks - Episode 130 - SimpliFlying with Shashank [ 0:01 ] Play Now | Play in Popup | Download (16540)

Guest Shashank Nigam from the award winning Simpliflying site talks about airline and airport branding, customer engagement, location-based marketing, and other topics. Shashank, who provides consulting and speaking services, posts as @SimpliFlying on Twitter.

We also talk about the week’s aviation news, Steve and Grant from the Plane Crazy Down Under podcast have their Australia Desk Report, and Pieter Johnson brings us the European perspective with his Across the Pond segment.

The week’s aviation news:

• FAA signs off on $5.2B expansion of Philly airport
• American Airlines fight could redefine air travel again
• Forrester’s Hardeveldt on American Airlines, Orbitz
• Florida Professor Arrested for Having a “Suspicious” Bagel on a Plane
• Video: 757 Overrun Video Ignites Pilot Speculation
• Private Plane, Public Menace

Mentions:

• Step Into Delta Air Lines’ Social Media Lab
• The Aviation Hobby Shop where you can find Biz-Jets 2010, book or CD.
• YYCE3 covers the Boeing 737 Technical Site.
• YYCE3 images
• YYCE3 images – 737 Versions

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Airplane Geeks - Episode 123 - Listener Mailbag [ 1:47:59 ] Play Now | Play in Popup | Download (7596)

This week we forgo the usual aviation news and industry guest to instead focus on listener mail. We received a lot of email, Facebook posts, and vmail on our listener line with questions and suggestions so that’s what this episode is all about.

Topics:

Ben on The World Airport Data App.

David on the educational path to an airline pilot job.

Micah on free holiday WiFi provided by Google and banning toner cartridges.

Don on the corporate use of social media.

Benet on the business aviation recovery.

David on a future ATC guest.

Richard on having a glider topic.

Allan asking who will be the next CSeries customer.

Anthony on AvWeb’s coverage of AOPA.

Ian his photos, new blog, oil-free turbine technology.

Hoovenson on the BA Flight 38 crash and the freezing point of water.

Stephen asks for the top 5 military Ace’s, top 5 business jets, and top 5 aviation CEO’s.

@flyingwithfish on the “new” CLEAR registered traveler program using “old” CLEAR data.

Tim on aviation enthusiast destinations in Florida.

We also have David’s This Week in Aviation history segment, the Australia Desk report by Steve and Grant from the Plane Crazy Down Under podcast, and Pieter Johnson’s latest Across the Pond segment.

Mentions:

The World Airport Data App

N-Number for US registered aircraft

VH Register for Australian registered aircraftFree Holiday WiFi

Paula Williams has written the book: Flight Plan to Success: New Media Marketing for the Aviation Industry

Ian’s new blog: YYCE3, his photos, and Oil-Free Turbomachinery Technology for Rotorcraft Propulsion and Advanced Aerospace Propulsion and Power, and this NASA article.

The Naked Scientists

Clear: What Gives? from the TSA Blog

TSA asked to ensure safety of customer data after Clear closing

Fantasy of Flight

Aviation Enthusiasts Corner

QANTAS 90th Birthday Celebrations 13th Nov 2010 by Plane Crazy Down Under Podcast.

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Photo by Steve Visscher.

Airplane Geeks - Episode 120 - Molly McMillin [ 1:40:43 ] Play Now | Play in Popup | Download (6732)

Molly McMillin, the Senior Aerospace/Aviation reporter for the Wichita Eagle, joins as guest. Molly blogs at Air Capital Insider and tweets as @mmcmillin. We talk about the week’s aviation news, and discuss the recent NBAA Convention, which Molly attended.

The week’s aviation news:

• JetBlue posts ‘remarkable’ $59 million third-quarter profit
• U.S. airlines to tamp capacity growth in 2011
• Aviation Leadership: Change the World
• Imagining a Day When Airliners Are Flown Solo
• NBAA Convention And Industry Trend$
• Supersonic business jet technology from Aerion tested at speeds of Mach 2.0
• HondaJet prepares for test flights
• NBAA – Eclipse gets boost from Sikorsky investment
• Hawker Beechcraft gives out 350 layoff notices in Wichita, gives timeline for Machinists layoffs

Mentions:

• Uncut: Ryanair’s Michael O’Leary
• 25 Of The World’s Scariest Airport Runways
• NBAA10 Aviation Social Media Panel
• David’s Hitchhiker’s Guide to Military Aviation

Also see Steve and Grant’s Australia Desk archive and their Flight Time Radio segments.

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Airplane Geeks - Episode 118 - The Return of Runway Girl [ 1:34:45 ] Play Now | Play in Popup | Download (5692)

Mary Kirby, the “Runway Girl” returns as our guest to talk about airlines using social media to generate revenue, the future for inflight connectivity, Aircell’s business aviation strategy, and more. Mary blogs on FlightGlobal as RunwayGirl, follow her on Twitter, and be sure to visit RunwayGirlMaryKirby’s Channel on YouTube.

The week’s aviation news:

• Air Canada forges deal with United
• U.S., Japanese Airlines Win Approval for Alliance
• Southwest Wants Into Washington National
• Commercial rocketplane takes first gliding flight test
• Israel to pay $2.7B for F-35I jets

Mentions:

• SimpliFlying
• MySkyStatus by Lufthansa
• The official Frontier Airlines customer service assist Twitter account, FrontierCare
• Aircell for BizAv on Twitter
• Dragons of Thin Air: The Less Concise Fear of Flying Course

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Airplane Geeks - Episode 110 - Social Media in Aviation [ 1:37:58 ] Play Now | Play in Popup | Download (6031)

Guest Ashley Moore is Founder and President of The Aviation PR Group, which helps aviation businesses find their niche audience through marketing, public relations and communications. She’s an Embry-Riddle graduate, was associate editor for Professional Pilot Magazine, and she worked for NATA representing the interests of GA airports, FBOs and other aviation businesses.

We also have a special appearance by our new listener Harriat. We touch on just a few of her many aviation adventures.

The week’s aviation news:

• JetBlue memo questions flight attendant’s motive
• Southwest May Add Bigger 737 Jet for Busiest Routes
• Delta airline unveils option for customers to book flights on Facebook
• 5 social media lessons for Air Canada
• Russia, NORAD complete joint air defense drills
• GCI executive recalls plane crash that killed Ted Stevens
• Will pilotless aircraft be safer in flight?

Mentions:

• Speculation over delay of Air Force tanker contracts heats up – An interview with Richard Aboulafia

To listen to Podapalooza 2010 from EAA AirVenture in Oshkosh, view event photos, and see all the aviation podcasts represented, visit these sites:

• Pilots Journey Podcast
• Mile High Flyers Podcast
• Student Pilot Podcast

Winners of the World Airport Data iPhone app giveaway:

• Kevin Heistermann
• Ben Stephens
• Stuart Stevenson

Listeners Harriet and Micah taken before their second helicopter flight out in Alberta in 2009:

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Episode 67 - Marketing with Paula [ 1:27:46 ] Play Now | Play in Popup | Download (3860)

Guest Paula Williams from Aviation Business Consultants International Inc. (ABCI) joins Dan, Rob, and Max to talk about social media marketing in aviation. We also have aviation news from the week, Dan has an interview about new media with Kristie Van Auken from the Akron Canton airport, and we have the Airplane Geeks Australia Desk report.

The news:

• BA’s Walsh touts all-premium New York-London flight as ‘bold step’
• AVIC General Aviation scouts for stakes in foreign firms
• Eclipse Aerospace Gets EA 500 Certificate
• MHI gets 1st overseas order for passenger jet from U.S. airline
• A tale goes on as another ends [pdf]

See also:

• Air Racer – Chasing the Dream
• Aviation Critic & Enthusiast
• Thirty-Seven-Thousand-Feet

Follow the @AirplaneGeeks on Twitter, send us email at thegeeks@airplanegeeks.com, or leave us voice mail at (812) 757-4252.

This episode’s opening and closing music is provided by Brother Love from the Album Of The Year CD. Visit his site at http://www.brotherloverocks.com/.

Episode 66 - Chocolate Thunder [ 1:26:27 ] Play Now | Play in Popup | Download (4377)

Dan Webb takes time off, Steve Visscher drops in, and David Vanderhoof spends the entire episode with Rob and Max as they talk aviation news and history. Steve and Grant provide another report from the Airplane Geeks Australia Desk, and the week’s listener mail includes a great recording of “The Top 10 Ways to Tell Your Father is an Airplane Geek.”

The news:

• Revised LASP proposal in the works
• GA General Manager: TSA Tries, Tries Again
• Business & General Aviation: Letters Can’t do it all
• Boeing vs. Northrop Grumman: Round 2 of Air Force tanker fight to kick off
• Report walks airlines through the world of social media
• New Rules Needed to Attract Better Pilots, Aviation Experts Tell Congress

From David’s This Week in Aviation:

• Garros after his flight
• N2Y-1 Biplane
• Pitcairn PCA-2
• Skytrain
• Video of Miss Champion, a restored Pitcairn PCA-2 Autogyro at the EAA museum.
• David’s favorite T-Shirt

and David’s new blog, What Just Flew By!

Follow the @AirplaneGeeks on Twitter, send us email at thegeeks@airplanegeeks.com, or leave us voice mail at (812) 757-4252.

This episode’s opening and closing music is provided by Brother Love from the Album Of The Year CD. Visit his site at http://www.brotherloverocks.com/.