Shashank Nigam, CEO of Simpliflying, is just back from the Loyalty 2011 conference and we talk about how airline loyalty programs measure success and how they work within the airline and with other groups like Communications. We also cover airline use of social media and how they are starting to segment and target customers, and link loyalty programs to social media. Shashank explains how airlines need to step up from social media being about a conversation to being about specific people.
Kelli Jones is this week’s guest. She’s an aviation consultant, cabin safety expert, mediator, traveler, philanthropist, and a blogger at Traveling Smart. Previously, Kelli worked for a major US airline where she was a cabin equipment engineer and accident investigator, and she now works as a consultant for the FAA, the NTSB, airlines, and other aviation organizations through White Consulting & Mediation. Find Kelli on Twitter at @TravelingSmart.
Guest Jon Norris is a board member of the Airline Passenger Experience Association and chairman of the APEX Technology Committee. APEX is a non-profit association of businesses and professionals that create, deliver, and manage the airline passenger experience. He’s also the Vice President of the Cabin Design Office at Airbus. Find APEX on Twitter as @theAPEXassoc and Jon as @nonnyjorris.
We cover aviation news from the past week, and we also have David’s This Week in Aviation history segment, the Australia Desk report by Steve and Grant from the Plane Crazy Down Under podcast, and Pieter Johnson’s latest Across the Pond segment.
Guest Floyd S. Werner, Jr. is a Baltimore City Police Helicopter Pilot who also flew AH-1 Cobras in Desert Storm and Bosnia, and OH-58D Kiowa Warriors in Bosnia. He is known for crashing the last Cobra in Europe in 1994 (engine failure on take off – awarded the prestigious Broken Wing Award) and holds the distinction of flying the last Cobra out of Europe to the Royal Military Academy of Science in England. Floyd is also an avid modeler, authored OH-58D Kiowa Warrior, Walkaround No. 50, and runs Werner’s Wings, a site for aftermarket resins and decals.
Guest Louis Smith, a retired NWA DC-10 captain offers some unique insight into the market for professional pilots. The future looks bright, but that doesn’t mean it’s going to be easy for pilots. Louis runs FLTops.com, a site offering information and advice for pilots looking to advance their professional careers.
David takes the week off, but will return next episode with This Week in Aviation.
Grant and Steve continue their journey back across the Pacific in the Australia Desk Report. This installment features the voices of Dan Morris and Michelle Lowrie, and the music is “Slice of Heaven” by Dave Dobbyn. Last episode included Anthony Simmons, the man behind the View From the Lounge segment you can hear on the Plane Crazy Down Under podcast.
Our guest this episode is George Hamlin, President of Hamlin Transportation Consulting. He’s been in the commercial aviation and aerospace industry for almost 40 years, specializing in things like transport economics, marketing and strategic planning, aircraft requirements/fleet planning, economic analysis and forecasting for both passenger and cargo operations. George has worked at Airbus, Lockheed, TWA, and a number of other companies and brings a wealth of experience to the conversation.
David provides his This Week in Aviation segment, and Steve and Grant stayed up late producing the Australia Desk report.
Our guest this episode is Jonathan Heckman, founder and writer of the JetCheck.net blog. Jonathan attends Embry-Riddle Aeronautical University where he’s working to a Bachelor of Science degree in Aviation Business Administration. He’s also a student pilot, logging hours in a Diamond Eclipse.
Richard Aboulafia, Vice President of Analysis at Teal Group, returns as our guest this episode. Besides managing consulting projects for commercial and military clients, Richard is perhaps one of the most quoted industry experts in the media. We discuss the week’s aviation news, narrowbody re-engining, the COMAC C919 and Irkut planes, and Nunn McCurdy breaches over DC. Rob launches the Bottom Feeder Airline concept, there’s a dead animal joke, and something about pilots on Prozac.
Our guest this episode is Chris Manno, an airline captain, teacher at Embry-Riddle University and sometimes at Texas Christian University, and writer of the JetHead blog. He also cartoons about life at the airline over at FlightcrewZoo.
We have a special appearance by Christopher White, Director of Public Relations for AirTran Airways. Chris was with us way back in Episode 48 to talk about AirTran’s inflight WiFi. This episode, Chris contributes to the discussion about the recent Southwest and AirTran videos “poking fun” at each other: