Tag Archives: Air France

714 Airline Contact Centers

Airline Contact Centers

Justin Robins from contact center company UJET. — Justin Robins

Justin Robins has had a long career in customer experience and contact centers, working at companies like Network Solutions, Intercontinental Hotels, Grizzly Industrial, and Hershey Entertainment and Resorts. His expertise is in contact center quality assurance, training and development, and workforce optimization.

Justin is Senior Director, Corporate Communications & Evangelism at UJET. The company provides a cloud-based call center application that integrates with CRM (customer relationship management) solutions.

Justin discusses airline customer contact centers broadly, including value to the airlines, contact center metrics, and utilizing the data that accumulates. He also explains reactive versus proactive service and how channels have changed over time – beginning with 800 phone numbers, then email and web-based chat, social media, and now smartphone apps.

He explains the UJET approach where the contact center system is purpose-built for the airline CRM system. Justin sees a contact center future with increased automation, self-service, and proactive outbound service.

Justin has significant experience as a keynote speaker and business consultant and is frequently recognized as one of the top experts to follow in contact center and customer experience.

Hollywood Aerial Coordinator

Kevin Larosa (“K2”) is a sought-after pilot and Hollywood aerial coordinator who has worked on over 100 different motion picture and commercial productions. He’s Known for his work on major blockbusters like Top Gun Maverick, The Avengers, Iron Man, Transformers, and The Last Knight.

Kevin is licensed to fly a variety of aircraft ranging from helicopters and airplanes to Learjets and more. He’s an ATP-rated pilot trained and certified in a number of aircraft, holding type ratings in several Learjet models in addition to the C-130/ L-382 Hercules and the Sikorsky S-70/ UH-60. Kevin also holds an FAA Part 107 UAS rating for flying unmanned aircraft. He’s a member of the Screen Actors Guild and the Motion Picture Pilots Association.

Aviation News

Boeing’s Problems Mount (GE and Raytheon Take Note)

Boeing Is Removing Engines From Built 737 MAX Inventory Amid Supply Chain Problems

Is recovery at risk from a broken supply chain?

Supply chain problems are affecting both Boeing and Airbus narrowbody deliveries. Boeing is delivering 31 737 MAX jets per month compared to a pre-pandemic rate of 52 per month. Airbus is building 40 A320 family aircraft per month against a target of 75 per month by 2025. Engine suppliers are behind and Boeing plans to take engines off previously built 737 MAX aircraft and install them on newly produced airplanes.

The nation’s newest aircraft carrier, the Enterprise, reaches a milestone

Newport News Shipbuilding just laid the keel for the USS Enterprise, a Ford-class aircraft carrier. At over 1,100 feet long and weighing some 100,000 tons, the ship is powered by two nuclear reactors and features an electromagnetic catapult. Completion is expected by 2028.

AEA Unveils Second-Quarter 2022 Avionics Market Report

The Aircraft Electronics Association (AEA) second-quarter avionics market report shows worldwide business and general aviation avionics sales up 11.7% from the first quarter, the eighth consecutive quarter of increasing sales. This is a 15.8% increase in total sales compared to the first six months of 2021, driven by a 35.6% increase in forward-fit sales compared to the same time frame one year ago.

Air France pilots suspended after brawling in cockpit

In June 2021, two pilots in the cockpit of an Airbus A320 became engaged in an altercation. The copilot would not comply with certain instructions and the captain grabbed him by the collar. There may have been a slap involved. A flight attendant broke up the fight. Air France has suspended the two pilots.

Crew of fuel-leak A330 did not shut down engine before suboptimal diversion

A French BEA investigation determined that the crew on a December 2020 Air France flight at cruise noticed the fuel level was 1.4 tons below what it should have been. The captain went on a rest break asking the first officer and relief pilot to monitor the fuel level. After about 20 minutes, the discrepancy on the A330-200 had increased to 2.1 tons. The captain was recalled and fuel leak procedures were implemented, with the exception of a required engine shutdown. BEA says the captain’s decision to leave the engine running was not questioned.

Mentioned

Top 10 Things You Probably Don’t Know About Boeing

Video: 15 Things You Didn’t Know About Boeing

Hosts this Episode

Your hosts: Max Flight and Max Trescott.

697 JetBlue and Spirit Airlines

Aviation News

JetBlue Twists Itself in Knots Trying to Create a Rationale for Buying Spirit

JetBlue is offering Spirit Airlines $33 per share in cash, roughly $3.6 billion. Can Spirit refuse? Is Fro n tier likely to get into a bidding war? Why is JetBlue interested in Spirit?

French investigators open probe of ‘serious incident’ on Air France flight

The BEA says an Air France Boeing 777 on approach to Paris Charles de Gaulle Airport was involved in a “serious incident.” The BEA reported on social media “instability of flight controls on final, go-around, hard controls, flight path oscillations.”

Video: Pilots of Air France #AF11 reported their B777 didn’t react to commands on final approach to CDG

Costa Rica airport reopens after DHL plane skids off runway in emergency landing

A DHL Boeing 757-200 cargo aircraft made an emergency landing shortly after takeoff, exited the runway, and broke in two. The crew was reportedly unharmed. A hydraulic system failure was apparently a factor in the pilot’s request to make an emergency landing.

NASA’s Pioneering Ingenuity Mars Helicopter Awarded Collier Trophy

The National Aero n autic Association announced that NASA’s Jet Propulsion Laboratory (JPL) Ingenuity Mars Helicopter Team has been named the recipient of the 2021 Robert J. Collier Trophy for “… the first powered, controlled flight of an aircraft on another planet, thereby opening the skies of Mars and other worlds for future scientific discovery and exploration.”

American Airlines Restarts Philadelphia Regional Routes With Landline Buses

The Landlin e Company is providing bus service for American Airlines passengers between airports. Landline provides a similar service for Sun Country Airlines in Minneapolis-St. Paul and United Airlines in Denver.

Inside The Illegal Flight Attendant ‘Crash Pad’ With 20 Bunk Beds That Was Shut Down by Boston Building Inspectors

“Crash Pads” are a popular arrangement for airline crew, but Boston’s Inspectional Services Department raided what they said was an illegal flight attendant crash pad. It was a garage with bunk beds for as many as 20 flight attendants.

Hosts this Episode

Max Flight, David Vanderhoof, Max Trescott, and Rob Mark.

473 Equator Aircraft P2 Xcursion

Podcast: Play in new window | Download (Duration: 1:42:18 — 46.9MB)

The CEO of Equator Aircraft talks about the P2 Xcursion high-performance hybrid amphibious aircraft. In the news, debris from the Air France engine failure is found in Greenland, American Airlines is apparently destined to be profitable forever, and Boeing plans to acquire Aurora Flight Sciences.

The P2 Xcursion. Photo courtesy Equator Aircraft.

Guest

Tomas Brødreskift is the CEO Equator Aircraft, which is developing the P2 Xcursion, a high-performance hybrid amphibious aircraft.

Tomas decided to develop a float wing amphibious aircraft at design school. After that, he knew he had to find a way to continue, and so without money or any grasp of the complexity involved, Tomas started building and designing the aircraft, learning as he progressed.

Most of the design was based on things he saw in other planes, and he added a few of his own ideas. As for building the aircraft, Thomas was lucky to have his father join in, along with many other volunteers, and it has ended up being a volunteer / open source project. The project has now accumulated over 30,000 work hours and 7 years from the first concept.

Tomas became interested in aviation at a very early age, growing up in the 80’s watching VHS tapes of Burt Rutan. Tomas’ father built and flew a Long EZ and at the age of 7 Tomas started to build his own aircraft. He started flying gliders and took his PPL in 2002. Tomas interned at Airbus in Germany for a short while where he realized big companies were not the right fit for him. Luckily he met an awesome retired aircraft designer, G. Poeschel, and got totally inspired by his mind and his aircraft.

News

Debris recovered in Greenland from Air France plane forced to land in Labrador

Some engine pieces from the Air France plane have been recovered in Greenland and are being sent to investigators at France’s BEA.

Airlines Won’t Ever Lose Money Again? Boasts By American’s CEO Dismiss History

At the recent American Airlines annual meeting with Wall Street analysts at company headquarters, chairman and CEO Doug Parker said, “I don’t think we’re ever going to lose money again. We have an industry that’s going to be profitable in good and bad times.” It wasn’t clear if Parker was talking about American Airlines, the entire airline industry.

Boeing to Acquire Aurora Flight Sciences to Advance Autonomous Technology Capabilities

Boeing announced that it plans to acquire Aurora Flight Sciences Corporation, which develops and manufactures advanced aerospace platforms, specializing in autonomous systems technologies and robotic aircraft. Terms of the agreement were not disclosed.

United Airlines tweeted Yankees-Indians scores to a fan with bad in-flight Wi-Fi

United Airlines turned around a negative situation.

Airline Story of the Week

Operation Care-Lift: Spirit, Lufthansa Technik Team Up for Puerto Rico Relief Flights: A First Person Account Onboard

Flying badly needed supplied into Puerto Rico. See the Operation Puerto Rico Care-Lift GoFundMe page and United Airlines stepping up to help relief effort in Puerto Rico.

Trip Report

Francois and Brian at Thaba Tholo. Note the wildlife in the background.

Brian was hosted by listener Francois at his game farm, Thaba Tholo. They talk about what it’s like to operate an airstrip in the South African bush, and the special aircraft that have visited the strip.

Then, listener Eoin talks with Brian in Hamburg, Germany about being a flight attendant at “Harp Jet” and his promotions in the growing airline.

Mentioned

Red Stewart Airfield

Canada Boeing 787-9 Dreamliner near Hyderabad on Sep 19th 2017, ATC tries to divert aircraft despite several Mayday calls following two diversions

Credit

Intro music courtesy Brother Love from his Album Of The Year CD. Outtro by Bruno Misonne from The Sound of Flaps.

472 The Martin Aircraft Jetpack

Podcast: Play in new window | Download (Duration: 1:31:36 — 42.0MB)

The chief test pilot for Martin Aircraft Company tells us about the Martin Jetpack. Also, the major engine failure of Air France Flight 66, the Emirates A380 that descended below the glideslope on approach, dumping and subsidization claims against Bombardier, a Boeing 737 near miss, and the Airbus Laminar Flow Wing Demonstrator.

Guest

Prospero “Paco” Uybarreta is head of Aircrew & Testing, and the chief test pilot for Martin Aircraft Company Ltd. The Martin Jetpack is an optionally piloted hovering air vehicle currently being developed and tested in New Zealand.

Paco explains the recent interest in personal VTOL air vehicles and describes the use cases. He also tells us about how the Martin Jetpack is more of a small vehicle platform than a backpack-style jetpack. We look at how the regulatory agencies treat vehicles like this, safety considerations, and why the Jetpack operates in both manned and unmanned modes.

Paco has been an experimental test pilot for the U.S. Air Force, Bombardier Aerospace, and Scaled Composites. He is a graduate of the U.S. Air Force Test Pilot School and has over 4,400 total pilot hours in 44 different aircraft types with 1,000 instructor pilot hours, 600 flight test hours, and 460 combat hours.

He holds FAA ATPL, Transport Canada ATPL, FAA CFII, and CAA CPL and Cat 1 Test Pilot certificates, with multiple type ratings in Boeing, Bombardier, Beechcraft, and Mitsubishi jet aircraft, and an AV-L39C Experimental Authorization. Paco was the 2015 recipient of the prestigious Iven C. Kincheloe Award for outstanding flight test accomplishments with Bombardier Commercial Aircraft.

Paco has been signed off by the New Zealand CAA as a Category 1 test pilot for the Martin Jetpack, which means he is able to conduct manned flight tests of the Martin Jetpack now that it has been awarded experimental aircraft status. He is also approved to train a team of pilots to act as test pilots for the new prototype aircraft. To that end, Paco has designed a test pilot course based on CAA requirements. This includes six hours of academic learning and ten hours of Jetpack simulator training in techniques and maneuvers along with actual flight training.

Learn more about the Martin Jetpack at the Martin Aircraft website, and follow the company on Twitter, Facebook, YouTube, and LinkedIn.

Aviation News

Air France A380 Makes Emergency Landing After Engine Blows Apart

Air France flight 66 flying from Paris to Los Angeles with 497 PAX experienced a major engine failure at 37,000 feet. The plane diverted to Goose Bay airport in Canada without incident. Photographs published by the passengers show the fan, fan case, and the forward portion of the nacelle missing from the Engine Alliance GP7200. See: Air France Press release: Information About Flight AF066 Paris Los Angeles on 30 September 2017 and Engine breaks up on Air France Airbus A380, forcing emergency landing in Canada.

Engine Alliance GP7200. Red oval shows the missing portion of the engine. Engine rendering courtesy Engine Alliance.

Engine Alliance (EA) is a 50-50 joint venture between GE and Pratt & Whitney. The Fan Module is built by Pratt & Whitney and the Low Pressure Compressor (LPC) is built by Safran Aero Boosters.

Serious Moscow A380 incident investigated

The Emirates General Civil Aviation Authority (GCAA) is investigating an Emirates Airbus A380 that “descended below the glideslope on approach” to Moscow’s Domodedovo Airport. Emirates flight EK131 descended to 400 feet at 14.8 kilometers from the runway, aborted the approach, made a second unsuccessful attempt to land, then finally landed safely.

Bombardier C Series faces stiff penalty in initial trade ruling

The U.S. Commerce Department is sympathetic to Boeing’s complaint that Bombardier is “dumping” CSeries passenger jets at below manufacturing cost. That was not unexpected. But what wasn’t expected is the preliminary decision to recommend a 220% tariff on Bombardier. See: US government recommends 220% import tariff on CSeries.

WTO to Probe Canadian Jet Subsidies in New Blow to Bombardier

Brazil asked the World Trade Organization to investigate Canada’s alleged use of more than $3 billion in government subsidies. Brazil claims the loans, equity infusions, grants, and tax credits offered to Bombardier harmed Embraer.

Airliner Reportedly Narrowly Avoids Hitting Glider

A United Airlines Flight 246 flying from Vancouver to Chicago reportedly had to take evasive action to avoid colliding with a glider. The pilot had to execute a climb 400 feet and banked the Boeing 737 hard to the right.

Airbus’s ‘Blade’ Laminar Flow Wing Demonstrator Takes Flight

BLADE is an acronym for Breakthrough Laminar Aircraft Demonstrator in Europe, an EU-sponsored Clean Sky aeronautical research program. BLADE looks to achieve a 50 percent reduction in wing friction and up to 5 percent lower CO2 emissions. The Airbus A340 named Flight Lab made its first test flight in France with two transonic laminar outer wings and a flight-test-instrumentation station in the cabin. Airbus news release: European laminar flow research takes a new step with Airbus’ BLADE Flight Lab.

Airbus BLADE test aircraft. Image courtesy Airbus.

Airline Story of the Week

Air India pilot becomes world’s youngest female commander of a Boeing 777

At age 30, Anny Divya became the youngest woman captain of a Boeing 777. See also: Air India’s all-female crew makes history with round-the-world flight.

Mentioned

Fog grounds planes at Huntington Beach air show practice

Listener Anurag created a Power BI dashboard from air crash data starting from 1908: Accidents and Fatalities Trends. He also posted the LinkedIn article Visualising a century of aircraft accidents with Power BI.

Listener Joe built a Vans RV-7A over a period of 4 ½ years and then this past summer flew it to all 48 contiguous states in the span of a two-week vacation. Nevada County couple builds plane and travels to each of the 48 contiguous states. See Joe’s 4-part series on his Rough and Ready Aerospace blog: Part 1, Part 2, Part 3, Part 4.

Elon Musk proposes city-to-city travel by rocket, right here on Earth

BFR | Earth to Earth

Credit

Intro music courtesy Brother Love from his Album Of The Year CD. Outtro by Bruno Misonne from The Sound of Flaps.

AirplaneGeeks 396 The Emirates Employment Model

Podcast: Play in new window | Download (Duration: 1:30:00 — 41.2MB)

Conversation with the recruitment manager for Emirates about opportunities at the airline. Also, possible layoffs (or retirements) at Boeing, Air France service returning to Iran, new student pilot rules from the FAA, a buyer for Virgin America, and dogs – can they really fly?

Guest

Andrew Longley is Head of Recruitment – Flight Operations (Pilots) at Emirates. The airline operates to over 140 destinations with an all-widebody fleet of Boeing and Airbus aircraft. Emirates is the world’s largest operator of 777 and A380 aircraft.

Andrew Longley

Andy describes how the Emirates employment model is different than that of many other airlines. We take a look at the need to attract pilots and cabin crew from an international pool of candidates with strong leadership potential and good CRM skills. We also talk about pilot certification requirements, the Dubai lifestyle and airline accommodation of employee families, salaries, housing, medical insurance, and other career opportunities at Emirates.

Andy started his career in 2006 in the Royal New Zealand Navy as a Military Psychologist where he was responsible for the selection and assessment of specialist trades including helicopter pilots, special forces, and Navy divers. He also served as a UN peacekeeper for a year where he worked and lived in Syria and Lebanon monitoring the peace between the various at-war countries.

After Andy’s military time commitment ended in 2013, he worked as a consultant in the telecommunications and business fields including a year working at IBM.

But Andy saw a unique opportunity with Emirates and he moved to Dubai as a senior psychologist. He became involved in Emirates pilot assessment and was responsible for profiling and assessing pilot candidates. He moved into pilot recruitment and leads the effort to find enough safe and capable pilots to fly a quickly growing fleet of wide-body aircraft.

Learn more at the Emirates Group Careers webpage. Pilots can look for the closed LinkedIn group “Future Pilots of Emirates Airlines.” Andy will be presenting and exhibiting at the FAPA Job Fair April 26, 2016 and the OBAP Spring Career Fair April 27, 2016, both in Las Vegas.

News

How The U.S. Government Helped Kill 4,000 Jobs This Week At Boeing

Boeing says that at least 4,000 (or 5%) of it’s workforce needs to be cut, and maybe as much as 10% (or 8,000 jobs). CEO of Boeing Commercial Airplanes (BCA) Ray Conner points to pricing pressure from Airbus with their A320 family and its effect on the 737.

Loren Thompson describes some other factors where the U.S. government shares blame:

Illegal European launch aid subsidies.
The Ex-Im Bank cannot make new deals until the Senate acts to confirm a necessary quorum of board members.
Low tanker price will drain funds from Boeing that could have been used to compete with Airbus.

Forget About Airbus Pricing Pressure At Boeing; Bigger Danger Is 15,000 Early Retirements

Aerospace analyst Scott Hamilton of Leeham Co. says early retirements by factory-floor workers could be a bigger impact than layoffs on the 737 and 787 production ramp up starting next year. The IAM (International Association of Machinists and Aerospace Workers) told told Hamilton that between 7,000 and 9,000 workers are eligible for early retirement in November, and they expect 3-5,000 might actually retire. However, Dennis Muilenburg, the CEO of The Boeing Co.says that “booking rates have held up well.” Cost cutting is offensive rather than defensive.

Air France cabin crew defy airline chiefs order to wear headscarves in Iran

Air France is scheduled to resume service between Paris and Tehran on April 17. By law, Iranian women are required to cover their hair. Some female cabin crew members say they won’t fly to Iran if they are ordered by the airline to wear headscarves after they disembark. Reportedly, an Air France memo to staff said female employees would be required to “wear trousers during the flight with a loose fitting jacket and a scarf covering their hair on leave the plane.”

New Student Pilot Rules Take Effect Today

In the past, many student pilots have celebrated their 16th birthday with their solo flight on that day. Now the FAA says it cannot start processing the student pilot certificate application until all requirements are met, including age.

Jason Blair posted a good resource on his website: Step by Step Process for Issuance of Student Pilot Certificates Using Updated FAA Student Pilot Certificate Procedures.

Alaska Air clinches Virgin America deal for $2.6B

Alaska Air Group plans to Virgin America in a deal valued at about $2.6 billion. If it goes through, Alaska Airlines would become the fifth-largest U.S. airline, behind American, Delta, United, and Southwest.

Abandoned Dog Learns To Fly A Plane, Becomes World’s Cutest Co-Pilot

Maybe. Maybe not.

Listener Recording

Our Main(e) man Micah tells us about his second visit to the Smithsonian National Air & Space Museum’s Stephen Udvar-Hazy Center in June 2015 for the Innovations in Flight Family Day and Outdoor Aviation Display. Join us at the 2016 June 18 in Chantilly, Virginia, adjacent to Dulles International Airport. See also Scott Spangler’s visit report Udvar-Hazy: Surprises & Friends Restored on Jetwhine.com.

Mentioned

Top 10 Aviation Museums to Visit in the U.S.

US Chamber of Commerce’s 15th Annual Aviation Summit

Listener Photo

Ryan Hothersall’s model Mil Mi-8 in Mongolian markings

Credit

Post photo courtesy Paul Filmer, Skippyscage Photography.

Intro music courtesy Brother Love from his Album Of The Year CD. Outtro by Bruno Misonne from The Sound of Flaps.

AirplaneGeeks 317 – The Navion

Podcast: Play in new window | Download (Duration: 1:35:04 — 43.6MB)

The single engine Navion airplane, air traffic controller hiring guidelines, Air France pilot’s strike, robots flying airplanes, Delta Air Line’s refinery, and NextGen.

Guest

Chris Gardner is founder and CEO of Sierra Hotel Aero, holder of the type certificate for the single engine Navion airplane.

Chris has a commercial aviation background, as well as extensive experience with North American Aviation aircraft including rebuilding and modification for racing of the P-51 Mustang, the T- 28, and Navion aircraft.

We review a little of the history of the Navion and how it was originally envisioned by North American Aviation to attract the interest of pilots returning from World War II.

With Sierra Hotel Aero now owning the type certificate, there are opportunities to modernize and upgrade the airplane. Chris is working on an STC for larger engine for the airplane.

Sierra Hotel Aero provides rebuild and modification services, including installation of the BRS Aerospace ballistic recovery parachutes in Cessna 172’s and 182’s.

For more on the Navion, see Navion X and the American Navion Society. Find Navion Aircraft on Facebook.

News

Two Illinois lawmakers seek to dump new FAA controller hiring rules

For years, when it came to recruiting new air traffic controllers the FAA favored graduates from FAA-accredited college aviation programs and also military veterans with aviation experience. The general public came last. But the FAA changed that not too long ago and started to favor inexperienced applicants. Some think this negatively impacts safety, and have introduced the Safe Towers Act.

French govt ups pressure to end Air France pilots strike

Air France pilots are worried that a a new Air France-KLM initiative to increase the size of its LC carrier Transavia will suck jobs away jobs.

Tiny Humanoid Robot Learning to Fly Real Airplanes

At the 2014 IEEE/RSJ International Conference on Intelligent Robots and Systems in Chicago, the PIBOT from Korean maker Robotis was demonstrated. It operated simulated aircraft controls autonomously.

Benet Wilson Named New Co-Editor-in-Chief at Airways News

Aviation Queen Benet Wilson is set to join Airways News, the strategic alliance between Airchive.com and Airways Magazine.

Memorium

Union leader Robert E. Poli led the 1981 air traffic controllers’ strike, which prompted President Ronald Reagan to dismiss 11,500 controllers. Poli died September 15 at his home in Meridian, Idaho. He was 78.

Airplane of the Week

Grumman OA-12 Duck USAF

Jamie Dodson presents the history of the Grumman J2F Duck. Be sure to visit Jamie’s website at NickGrantAdventures.com and have a look at his historical fiction novels.

Rob Mark’s Aviation Minute

Rob gives us a list of great aviation writers you should read.

The Australia News Desk

Grant and Steve join live from Steve’s studio, and talk about RAAF fighter pilots being deployed in an active combat area, the Women’s World Hot Air Balloon Championship, and the Great Tiger Moth Air Race in Australia.

Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @PCDU. Steve’s at @stevevisscher and Grant at @falcon124.

Mentioned

How Delta Bought A Refinery And Wound Up Saving Its Rivals A Ton Of Cash

Credit

Opening and closing music courtesy Brother Love from the Album Of The Year CD. You can find his great music at brotherloverocks.com.

AirplaneGeeks 270 – Understanding Air France 447

Podcast: Play in new window | Download (51.7MB)

Air France A330-200 F-GZCP lands at Paris-Charles de Gaulle Airport by Pawel Kierzkowski.

Guest Bill Palmer is an A330 captain for a major international airline, and author of “Understanding Air France 447,” available in paperback and as an eBook.

Bill was a member the A330 development team introducing the airplane to his airline’s fleet, and was lead author and editor for the airline’s A330 systems manual. He’s also written many A330 training publications, served as an airplane and simulator instructor, check airman, and designated examiner.

Bill is an Embry-Riddle Aeronautical University graduate, holds a BS in Aeronautical Science, and an ATP with type ratings in A320, A330, B757/767, B777, DC10, and commercial glider and flight engineer-turbojet ratings.

We talk about the facts of the Air France 447 accident, including the events in the cockpit, the difficulty locating the flight recorders, and the messages sent from the maintenance computer.

Bill describes “automation addiction,” a tired flight crew, and the “startle factor” at play here. We talk about high altitude stall training, practice with the flight director automation turned off, and of course lessons learned and changes that resulted from the investigation.

You can get Understanding Air France 447 in paperback or as an eBook through Amazon.com, Barnes & Noble, the Apple bookstore, and at the book’s companion website: UnderstandingAF447.com. Bill’s personal blog is Trend Vector and you can follow him on Twitter as @wfpalmer.

Photo credit: Air France A330-200 F-GZCP lands at Paris-Charles de Gaulle Airport by Pawel Kierzkowski.

The Week’s Aviation News:

1957 Vickers Armstrong V745D “Viscount” Serial 233 N7471 of the Mid Atlantic Air Museum (www.MAAM.org)

David Vanderhoof’s Aircraft of the Week: The Vickers Viscount, reported by listener Ray Williams.

Jetstar 787-8, VH-VKA, on short final for runway 34 at Melbourne on October 9th (Image by Steven Pam – www.smartshots.com.au )

In this week’s Australia Desk:

Steve and Grant were on hand at Melbourne International Airport for this report as Jetstar’s first Boeing 787-8 Dreamliner, VH-VKA (c/n 36227), arrived at the end of her delivery flight from the USA. Although not the first Dreamliner to operate commercially in Australia (that honour went to Air India), VKA is the first of type on the Australian civil aircraft register and the first of 14 being delivered to Jetstar over the next two years. Qantas will also be taking delivery of 787-9 aircraft in coming years.

The aircraft touched down smoothly on runway 34, despite very high winds, and was welcomed with a traditional water cannon salute before making its way to the Qantas Maintenance Centre for a more formal ceremony with Qantas and Jetstar management, local and federal politicians, and a large group of staff in attendance.

In this report, we speak to Jetstar Australia/New Zealand CEO David Hall about his vision for the this new aircraft type, and the process the airline went through to have it certified for Australian commercial use.

Episode 196 – A Military Fly Mom

Podcast: Play in new window | Download (48.5MB)

Guest Linda L. (Heid) Maloney had a 20 year military career as a naval flight officer flying the A-7, EA-6A, and the EA-6B Prowler. She was one of the first women to join a combat military flying squadron. Since then, she’s provided engineering and technical support to the Navy’s aviation acquisition programs and has just authored the book, Military Fly Moms ~ Sharing Memories, Building Legacies, Inspiring Hope.

We talk with Linda about being a female military aviator, and the time she had to eject from her plane. In her book, a collection of women military pilots tell their stories, the decisions they have had to make, the legacy they want pass down to their children, and the encouragement they give to other women. A portion of the proceeds from the book go to Girls With Wings.

Find Linda (and her book) at www.LindaHeidMaloney.com or on Twitter as @militaryflymoms. Also see the Military Fly Moms ~ Sharing Memories, Building Legacies, Inspiring Hope Facebook page.

The week’s aviation news:

David’s Aircraft of the Week: The EA-6A Electric Intruder.

In this week’s Australia Desk report:

In addition to the airshow noise, Grant and Steve talk about CASA grounding another animal themed airline, Qantas considering laying off 400 maintenance workers in Melbourne, Qantas delaying two A380s but increasing domestic capacity to fight off Virgin Australia and the recent Australian decision to delay making a decision on when to purchase the F35.

Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu Steve’s at @stevevisscher and Grant at @falcon124.

This week on Across the Pond, Pieter again talks with UK airline consultant Tim Gresty from Cognitio. Tim shares more of his views on the way the industry is developing and where he thinks things will develop for some of the carriers.

Find Pieter Johnson on Twitter as @Nascothornet, on his blog Alpha Tango Papa, and also on Facebook at XTPMedia.

Mentions:

Martin Baker, maker of ejection seats.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Episode 158 – Dust Up

Podcast: Play in new window | Download (51.2MB)

Guest Terry Mialkowsky is Executive Producer/Director of the television documentary series Dust Up, which chronicles Canadian crop dusters. Terry is an award-winning director, producer and writer, whose films have screened all over North America and Europe. Learn more about Dust Up on their Facebook page, and follow them on Twitter at @dustuptv. The Dust Up YouTube page has videos and extra content. Dust Up can currently be found on History Channel in Canada, with plans for wider distribution around the world.

We also get AirVenture 2011 observations from Rob, David, and Dan, and also Grant McHerron who was camped out at Rob’s house. Even Steve Visscher calls in for a bit of an AusDesk report.

The week’s aviation news:

You can get more of Steve and Grant on the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu. Steve’s at @stevevisscher and Grant at @falcon124.

This week on Across the Pond, Pieter Johnson talks with Etienne Maillard again about aviation in Switzerland. Etienne can be found on Twitter as @flightlevel150.

Mentions:

Flight AF 447 on 1st June 2009, A330-203, registered F-GZCP – The BEA page containing the Air France 447 accident reports.
National Agricultural Aviation Association
Aviation Medical Examiner reference
Sebastian Spencer: Royal International Air Tattoo 2011
Capt Doug Morris

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.

Episode 149 – Loads of Listener Mail

Podcast: Play in new window | Download (54.0MB)

Stephen Tornblom, Chino Airport
Photo by Stephen Tornblom from his birthday trip to Chino Airport.

We talk with Milford Shirley from FlightTime Radio about their live broadcast at the upcoming Become a Pilot Family Day and Fly-In, June 18, 2011 at the National Air and Space Museum’s Udvar-Hazy Center next to Dulles International Airport. Max, Rob, Dan, and David plan to join in the show along with some other aviation podcasters.

The week’s aviation news:

Steve Visscher and Grant McHerron from the Plane Crazy Down Under podcast provide their Australia Desk Report. Follow the podcast on Twitter at @pcdu, Steve at @stevevisscher and Grant at @falcon124.

In this week’s Across the Pond segment, Pieter Johnson gets an update from David Cenciotti on Operation Odessy Dawn in Libya, what it was like to break an international aviation story to the world, and how to track those “untraceable” black ops flights. Be sure to see David Cenciotti’s Website and follow him on Twitter at @cencio4. On Twitter, Pieter is @Nascothornet.

We spend a lot of time this episode talking about some of the great listener mail we’ve received. Click these links for more information:

Blue Angels’ almost crash: the risk of Controlled Flight Into Terrain during formation aerobatics – David Cenciotti’s blog post and video.

On 100 low lead aviation fuel: 100 Octane Unleaded Aviation Fuel – A Website dedicated to the distribution of information about the fuel crisis facing users of piston engines in General Aviation, and the promotion of an unleaded 100 octane fuel. Flying G100UL: Yeah, It Works.

On the new Pan Am TV show: ABC 2011 Fall TV Premiere: Pan Am and Pan Am, ABC Show, To Explore 1960s Flying Culture (VIDEO).

N709DN Takeoff, a 777-200/LR test flight video.

The Jetstar war on pilots.

Possible federal aid cuts could jeopardize air service in small communities.

Texas House passes bill banning TSA airport groping and Senate stirs pot with TSA groping bill, sanctuary cities.

Brunswick International Fly-In.

From Dan W. concerning air ambulance operations:

Barnstorming, the movie.

Michael O’Leary on Spanish fines:
Texto íntegro de la carta: cortesía con el ministro pero ultimátum en negrita and the Google translation:
Full text of the letter: courtesy to the minister but bold ultimatum.

On the NTSB publication of final report on the Gol 1907 accident: Command of Aeronautics, General Staff of the Aeronautics, Final Report, A-00X/CENIPA/2008 [PDF].

United Reinstates, Quickly Withdraws, 9/11 Flight Numbers.

Boeing KC-135: The Ultimate Caffeine Delivery Machine

DC area museum ideas:

Ryanair To Ground 80 Aircraft Next Winter.

F-35A may need mods to fix range shortfall.

Whew, that was a lot of listener mail!

Follow the @AirplaneGeeks on Twitter and on Facebook, send us email at thegeeks@airplanegeeks.com, or leave a message on our listener line: (361) GEEKS01.

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.