Tag Archives: Aircraft carrier

714 Airline Contact Centers

We learn about airline contact centers with an expert in that field, and we talk with a Hollywood pilot and aerial coordinator who is widely known for his work on Top Gun Maverick and other major blockbusters. In the news, Boeing and Airbus are both having narrowbody delivery problems, a new US aircraft carrier reaches a milestone, a new avionics market report has some good news, and the French BEA investigates pilots who didn’t follow procedure.

Airline Contact Centers

Justin Robins from contact center company UJET.
Justin Robins

Justin Robins has had a long career in customer experience and contact centers, working at companies like Network Solutions, Intercontinental Hotels, Grizzly Industrial, and Hershey Entertainment and Resorts. His expertise is in contact center quality assurance, training and development, and workforce optimization.

Justin is Senior Director, Corporate Communications & Evangelism at UJET. The company provides a cloud-based call center application that integrates with CRM (customer relationship management) solutions.

Justin discusses airline customer contact centers broadly, including value to the airlines, contact center metrics, and utilizing the data that accumulates. He also explains reactive versus proactive service and how channels have changed over time – beginning with 800 phone numbers, then email and web-based chat, social media, and now smartphone apps.

He explains the UJET approach where the contact center system is purpose-built for the airline CRM system. Justin sees a contact center future with increased automation, self-service, and proactive outbound service.

Justin has significant experience as a keynote speaker and business consultant and is frequently recognized as one of the top experts to follow in contact center and customer experience.

Hollywood Aerial Coordinator

Kevin Larosa
Kevin Larosa

Kevin Larosa (“K2”) is a sought-after pilot and Hollywood aerial coordinator who has worked on over 100 different motion picture and commercial productions. He’s Known for his work on major blockbusters like Top Gun Maverick, The Avengers, Iron Man, Transformers, and The Last Knight,

Kevin is licensed to fly a variety of aircraft ranging from helicopters and airplanes to Learjets and more. He’s an ATP-rated pilot trained and certified in a number of aircraft, holding type ratings in several Learjet models in addition to the C-130/ L-382 Hercules and the Sikorsky S-70/ UH-60. Kevin also holds an FAA Part 107 UAS rating for flying unmanned aircraft. He’s a member of the Screen Actors Guild and the Motion Picture Pilots Association.

Aviation News

Boeing’s Problems Mount (GE and Raytheon Take Note)

Boeing Is Removing Engines From Built 737 MAX Inventory Amid Supply Chain Problems

Is recovery at risk from a broken supply chain?

Supply chain problems are affecting both Boeing and Airbus narrowbody deliveries. Boeing is delivering 31 737 MAX jets per month compared to a pre-pandemic rate of 52 per month. Airbus is building 40 A320 family aircraft per month against a target of 75 per month by 2025. Engine suppliers are behind and Boeing plans to take engines off previously built 737 MAX aircraft and install them on newly produced airplanes. 

The nation’s newest aircraft carrier, the Enterprise, reaches a milestone

Newport News Shipbuilding just laid the keel for the USS Enterprise, a Ford-class aircraft carrier. At over 1,100 feet long and weighing some 100,000 tons, the ship is powered by two nuclear reactors and features an electromagnetic catapult. Completion is expected by 2028.

AEA Unveils Second-Quarter 2022 Avionics Market Report

The Aircraft Electronics Association (AEA) second-quarter avionics market report shows worldwide business and general aviation avionics sales up 11.7% from the first quarter, the eighth consecutive quarter of increasing sales. This is a 15.8% increase in total sales compared to the first six months of 2021, driven by a 35.6% increase in forward-fit sales compared to the same time frame one year ago.

Air France pilots suspended after brawling in cockpit

In June 2021, two pilots in the cockpit of an Airbus A320 became engaged in an altercation. The copilot would not comply with certain instructions and the captain grabbed him by the collar. There may have been a slap involved. A flight attendant broke up the fight. Air France has suspended the two pilots.

Crew of fuel-leak A330 did not shut down engine before suboptimal diversion

A French BEA investigation determined that the crew on a December 2020 Air France flight at cruise noticed the fuel level was 1.4 tons below what it should have been. The captain went on a rest break asking the first officer and relief pilot to monitor the fuel level. After about 20 minutes, the discrepancy on the A330-200 had increased to 2.1 tons. The captain was recalled and fuel leak procedures were implemented, with the exception of a required engine shutdown.  BEA says the captain’s decision to leave the engine running was not questioned.

Mentioned

Top 10 Things You Probably Don’t Know About Boeing

Video: 15 Things You Didn’t Know About Boeing

Hosts this Episode

Your hosts: Max Flight and Max Trescott.

609 Airline Cash Flow

United leverages its MileagePlus program to improve its balance sheet, one study says the Amazon Air fleet will grow to 200 aircraft, a British aircraft carrier takes a step towards operational capability next year, and Southwest Airlines wants you to provide a “customer health declaration” at check-in. Also, the Finland fighter competition, flight sim hardware from Thrustmaster, and how old is too old to get your pilot’s license?

Aviation News

Surprising Statistics About United MileagePlus

United is mortgaging its frequent flyer program to raise $5 billion

Cash flow remains a major concern for airlines. United announced financing of $5 billion secured through the airlines’ loyalty program. It’s part of their plan to have $17 billion in liquidity by the end of September. CNN says that’s 3 times the cash they normally have on hand. United estimates the value of its Mileage Plus program as a standalone business at $20 billion.

Amazon Air Fleet to Grow from 39 to 200 by 2028

A report from Joseph Schwieterman and Jacob Walls of the Chaddick Institute for Metropolitan Development predicts that the Amazon Air fleet will grow to 200 aircraft by 2028. The report, Insights into Amazon Air: 2020’s Transportation Juggernaut [PDF] was published on May 22, 2020.

HMS Queen Elizabeth ready to conduct carrier strike operations

After a six week test, the aircraft carrier HMS Queen Elizabeth takes the next step toward operational capability in 2021 when it could deploy with two frigates, two destroyers, a nuclear submarine, as well as support vessels. The ship will also carry 24 F-35B jets, including US Marine Corps aircraft, in addition to a number of helicopters. The recent training demonstrated that carrier jets could be ready to take off on short notice and provide combat air patrols.

See also, Why Britain needs aircraft carriers and The Aircraft Carrier We Need.

Southwest now requires a ‘customer health declaration’ from passengers before flying

Southwest Airlines announced they’d require a “customer health declaration” from customers at online check-in. Customers must acknowledge an awareness of Southwest’s face covering policy and confirm they do not have symptoms of COVID-19. Also that they have not been diagnosed with or exposed, to COVID-19 in the 14 days prior to travel, and they do not have a fever when they travel. The declaration will appear during the online check-in process via the Southwest app, Southwest.com, SWABIZ.com, and the carrier’s mobile website. This is consistent with the recently published Southwest Promise.

Airlines ban alcohol on planes in response to Covid-19

A number of airlines are suspending all or part of their alcoholic drinks service in response to Covid-19.

Finding Finland’s next fighter jet: HX challenge

Under its HX fighter program, the Finnish Air Force plans to replace its F/A-18 C/D Hornet aircraft. Competing for the buy are Eurofighter, Boeing, Dassault, Lockheed Martin, and Saab.

Mentioned

EAA membership

Brian.

Thrustmaster revealed their new range of flight sim hardware, officially licensed by Airbus and designed for integration in civil aviation games including X-Plane 11 and Microsoft Flight Simulator. The range includes a modular sidestick, a dual thrust lever throttle with add-on modules, the Officer bundle pack (sidestick + throttle), and an all-new metal desk clamp.

RenegadeAV8R S2 EP24 – USAF Thunderbird #8 FLACK Promo

6-Year-Old Genius Kid Becomes Etihad Airways Pilot for a Day

Learn to Fly, Live your Dream and Get a Pilots’ License! –  eBook by Max Trescott. [PDF]

SkyVector Areonautical Charts

AirNav Airport Information

Wallingford Sign

463 Boom Supersonic

The founder and CEO of Boom Supersonic explains commercial supersonic air travel. In the news, we look at a push out of FAA reauthorization, a court ruling on airline seat size, a NASA supersonic demonstrator, a couple of aircraft carriers, and United Airlines.

Boom Supersonic

Boom Supersonic

Guest

Blake Scholl is founder and CEO of Boom Supersonic, the Denver startup seeking to build a commercially viable supersonic passenger aircraft.

We talk about the restrictions that have prevented supersonic flights over the United States, and how modern manufacturing methods allow supersonic airplanes to be built with much lower operating costs than was the case with the Concorde.

Blake describes how Boom aims to build a small supersonic airliner that is accessible and affordable, and not “a flying gas can with a billionaire in the front of it.” We look at the tradeoff between loudness and efficiency, as well as propulsion and airframe issues, and the objectives of the “Baby Boom” demonstrator. First flight of that ⅓ scale aircraft is targeted for late 2018.

Boom looks to have the full size 55-seat supersonic airplane in air at the end 2020, with first delivery to launch customer Virgin in late 2023. Blake tells us that Boom has 76 pre-orders across 5 airlines.

Prior to establishing Boom Supersonic, Blake held leadership roles at Amazon.com, and he was co-founder and CEO at Kima Labs, which was acquired by Groupon. Blake is an avid pilot and holds a BS in Computer Science from Carnegie Mellon University.

Isaac Alexander at Boom Supersonic HQ June 2017, looking through the aircraft in virtual reality.

Isaac Alexander at Boom Supersonic HQ June 2017, looking through the aircraft in virtual reality.

Boom Supersonic engine model.

Boom Supersonic engine model.

Aviation News

House pushes back must-pass aviation bill to September

Rep. Bill Shuster (R-Pa.) says House action on the FAA reauthorization bill will be pushed back to September.

Citizens for Ontime Flights radio ad takes BizAv to task for paying nothing:

Court Rules the FAA Must Reconsider Regulating Airline Seat Size

The Flyers Rights passenger group asked FAA to write rules governing seat space. The FAA rejected the request, saying it was a comfort issue, not a safety issue. Now a three-judge federal appeals court in Washington has sided with Flyers Rights and it goes back to the FAA for a better response.

NASA Has a Way to Cut Your Flight Time in Half

A small-scale model of the NASA/Lockheed supersonic jet was tested in the wind tunnel in June. NASA will take bids in August to construct a 94 ft. demonstration model, and expects to spend $390 million to build and test the demo plane.

Aircraft carrier Ford successfully lands and launches its first flight

The USS Gerald R. Ford launched and recovered its first fixed-wing flight, an F/A-18F Superhornet from the Air Test and Evaluation Squad based at Patuxent River, Maryland. The carrier employs new technology, including the advanced arresting gear system (AAG) and an electromagnetic launch system, (EMALS).

Up close with a US super carrier and the pilots fresh from combat operations

The USS George HW Bush is participating with the Royal Navy in the Saxon Warrior exercise. Lt Cdr Michael Tremel of the Strike Fighter Squadron VFA-87 Golden Warriors shot down a Syrian Su-22 Fitter, the first US air-to-air kill since a USAF F-16 shot down a Serbian MiG-29 in 1999, during the Kosovo campaign.

United Airlines Reports Second-Quarter 2017 Performance

UAL reported second-quarter revenue of $10.0 billion, net income of $818 million, diluted earnings per share of $2.66, pre-tax earnings of $1.3 billion, and pre-tax margin of 12.7 percent.

Mentioned

ABCI (Aviation Business Consultants Inc.) is looking for great aviation freelance writers who can create press releases, articles, and blog posts for aviation industry clients.

Politico Morning Transportation

Aviation Geek Fest Seattle 2017 is Happening! – AirlineReporter

Tesla Model S is being used as chase car to launch spy planes on Royal Air Force base

Video: U-2 Spy Plane Vertical Take Offs at RAF Fairford

Three High School Students Awarded Founder’s Innovation Prize

Credit

Intro music courtesy Brother Love from his Album Of The Year CD. Outtro by Bruno Misonne from The Sound of Flaps. All Boom Supersonic photos courtesy Isaac Alexander.

 

Episode 196 – A Military Fly Mom

Guest Linda L. (Heid) Maloney had a 20 year military career as a naval flight officer flying the A-7, EA-6A, and the EA-6B Prowler. She was one of the first women to join a combat military flying squadron. Since then, she’s provided engineering and technical support to the Navy’s aviation acquisition programs and has just authored the book, Military Fly Moms ~ Sharing Memories, Building Legacies, Inspiring Hope.

We talk with Linda about being a female military aviator, and the time she had to eject from her plane. In her book, a collection of women military pilots tell their stories, the decisions they have had to make, the legacy they want pass down to their children, and the encouragement they give to other women. A portion of the proceeds from the book go to Girls With Wings.

Find Linda (and her book) at www.LindaHeidMaloney.com or on Twitter as @militaryflymoms. Also see the Military Fly Moms ~ Sharing Memories, Building Legacies, Inspiring Hope Facebook page.

The week’s aviation news:

David’s Aircraft of the Week: The EA-6A Electric Intruder.

In this week’s Australia Desk report:

In addition to the airshow noise, Grant and Steve talk about CASA grounding another animal themed airline, Qantas considering laying off 400 maintenance workers in Melbourne, Qantas delaying two A380s but increasing domestic capacity to fight off Virgin Australia and the recent Australian decision to delay making a decision on when to purchase the F35.

Find more from Grant and Steve at the Plane Crazy Down Under podcast, and follow the show on Twitter at @pcdu Steve’s at @stevevisscher and Grant at @falcon124.

This week on Across the Pond, Pieter again talks with UK airline consultant Tim Gresty from Cognitio. Tim shares more of his views on the way the industry is developing and where he thinks things will develop for some of the carriers.

Find Pieter Johnson on Twitter as @Nascothornet, on his blog Alpha Tango Papa, and also on Facebook at XTPMedia.

Mentions:

Opening and closing music is provided by Brother Love from the Album Of The Year CD. You can find his great music at http://www.brotherloverocks.com/.